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Post by Denise on Feb 21, 2016 18:40:09 GMT
Person Centred Care is our core business. Our organisation embraces a culture of compassionate care underpinned by the 6Cs and Compassion in Practice to bring about whole system improvements. The values and behaviours of Compassion in Practice are Care, Compassion, Competence, Communication, Courage and Commitment;the 6Cs. Our vision for the future is reinforced by our philosophy of care that promotes the ethos of ‘individual care for individual people’. Our vision includes a commitment to develop and improve the care and experience of our clients. Our commitment to improve our services has initiated the development and implementation of our 'Point of Contact’ audit tool which we launched in 2016. We value your opinion and your feedback about the service you’ve received. To complete the audit tool please click here.
How we use this information
Your comments and views are confidential. We use this information to evaluate the quality of care and to improve patient experiences and maintain safe, competent, compassionate care. We need to know if the service you received achieved our best practice standards and we will do this at ‘every point of contact’. We will be open and honest about the feedback we receive and will publish here on our forum.
Thank you for your participation.
Kindest regards
Denise Watling
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Post by Denise on Feb 21, 2016 19:55:59 GMT
"The service i have received has been excellent. Staff are very helpful, they respond very quickly to all communication and they make me feel that my needs matter to them. I feel I can be open and honest with them and they make me feel at ease and that nothing is too much trouble for them. They have gone above and beyond, responding to my queries and chasing others on my behalf. I very much appreciate everything they have done for me."
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Post by Denise on Feb 21, 2016 19:56:24 GMT
"I wouldn't be where I am today if it wasn't for my case manager."
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Post by Denise on Feb 21, 2016 19:56:35 GMT
"You were always there when I needed you."
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Post by Denise on Feb 22, 2016 14:27:04 GMT
"very happy with the service received."
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Post by Denise on Feb 24, 2016 16:49:34 GMT
"I have found the service you have provided so far to be exceptional. Keep up the good work!"
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Post by Denise on Mar 10, 2016 14:49:20 GMT
'I like the way you stick up and fight for me'
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Post by Denise on Apr 21, 2016 10:41:41 GMT
"Outstanding service as always, making me feel well supported and with expert knowledge and skills I know nothing will be over looked. Fantastic"
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